Return policy

At Bonny's Garden Center, your complete satisfaction is our top priority. We are committed to providing high-quality plants and garden products, and we stand behind everything we sell with a fair, clear, and transparent return policy. If for any reason you are not entirely pleased with your purchase, we are here to assist you.

1. Return Eligibility and Timeframe
You may request a return for any item within 30 days of receiving your order . All products sold at Bonny's Garden Center are eligible for return, including live plants.

To be eligible for a return, the following conditions must be met:

Condition: The item must be unused and in the same condition as when you received it.
Packaging: Items should be returned in their original packaging, with all tags, labels, and accessories included.
Proof of Purchase: You must provide your order number or a digital receipt when initiating the return.
Live Plant Policy: Live plants can be returned within the 30-day window. They must be in a substantially similar condition to their arrival. Please understand that due to their living nature, natural variations in size, leaf color, or growth habit are normal and do not qualify as a defect for return purposes.

2. How to Initiate a Return
To ensure your return is processed efficiently, please follow these steps:

1. Contact Us First: Send an email to info@bonnysgardencenter.com with your order number and a brief reason for your return.
2. Provide Documentation (If Applicable): If your item arrived damaged or incorrect, please include clear photos of the product and its original shipping packaging in your email.
3. Await Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) and further instructions. Returns sent without prior authorization may not be accepted.
4. Ship Your Return: Once authorized, we will provide a prepaid return shipping label . We currently accept mail-in returns only. Please send the item to the address provided with your RMA.

3. Shipping Costs and Fees
Free Return Shipping: We cover all return shipping costs. A prepaid shipping label will be provided at no charge once your return is authorized.
No Restocking Fees: There are no restocking, handling, or administrative fees for returns.
Refund Processing: Upon receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 10 business days .

4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is incorrect, please contact us within 3 days of delivery . This allows us to prioritize your case and resolve it quickly. You may be eligible for a replacement or a full refund at no additional cost to you. Please provide clear photos of the item and packaging to expedite the process.

Important Note for Live Plants: Due to their perishable nature, live plant damage claims must be reported within 48 hours of delivery. Inspect your plant upon arrival and contact us immediately if there are any issues. Damage reports received after this period may not be eligible for resolution. Remember, slight differences from website photos and natural variations are part of the plant's living character.

5. Refunds
Refunds will be processed to the original payment method used at checkout (e.g., Credit Card, PayPal, Apple Pay, etc.). We do not offer store credit as an alternative refund method unless explicitly agreed upon.

6. Order Cancellations and Modifications
You may request to cancel or modify your order within 2 hours of placing it, provided it has not yet entered the fulfillment process. After this window, changes are not guaranteed. If your order has already shipped, you will need to follow this return policy to obtain a refund.

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If you have any questions about our return policy or need help with a return, please reach out to our customer service team:

Bonny's Garden Center
Phone: 617-547-1585
Email: info@bonnysgardencenter.com
Physical Address: 41 Bay State Rd, Cambridge, MA 02138, USA
Business Hours: Monday–Saturday 9:30 AM – 6:00 PM; Sunday 10:00 AM – 5:00 PM (Eastern Time)